1. Introduction​

Paws in the Paddock Aughton is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

This Privacy Policy explains what information we collect, how we use it, who we share it with and your rights under UK data protection legislation.

By using our website or booking our facilities, you agree to this Privacy Policy.

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2. Who We Are​

Paws in the Paddock Aughton operates from:

Bowkers Green Lane
Aughton

Lancashire
L39 6SZ

Email: info@pawsinthepaddock.com

Phone: 07771 915849

​For any questions regarding this Privacy Policy or your personal information, please contact us using the email address above.

 

3. Information We Collect​

When making a booking or contacting us we may collect:​

• Name

• Email address

• Telephone number

• Booking information (dates, times, number of dogs)

• Payment information (processed securely through Wix Payments)

• Any information you choose to provide when contacting us

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4. How We Use Your Information​

We use your information to:​

• Manage your bookings

• Process payments

• Contact you regarding your booking

• Respond to enquiries

• Send booking confirmations and reminders

• Improve our services

• Maintain the security of our premises

• Comply with legal obligations​

We will only use your personal information where we have a lawful basis to do so.

 

5. Marketing

We will not send you marketing emails unless you have specifically chosen to receive them.

You can unsubscribe at any time by using the unsubscribe link or contacting us directly.

 

6. CCTV

CCTV operates at Paws in the Paddock Aughton for:​

• security;

• crime prevention;

• safety of visitors;

• protection of property;

• investigation of incidents;

• investigation of breaches of our Terms & Conditions.​

CCTV footage is only accessed when necessary and may be shared with law enforcement agencies where legally required.

​Footage is retained only for as long as reasonably necessary before being automatically deleted.

 

7. Payment Information

​Payments are securely processed by Wix Payments.

Paws in the Paddock Aughton does not have access to your card details.

Please refer to the privacy policy of our payment provider for further information.

 

8. Cookies

​Our website may use cookies to improve your browsing experience.

Cookies may be used to:​

• remember your preferences;

• improve website performance;

• understand website traffic;

• improve security.​

You can control cookies through your browser settings.

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9. Sharing Your Information 

We do not sell your personal information.

We may share information with trusted third parties where necessary, including:​

• Wix;

• payment providers;

• professional advisers where necessary

• law enforcement agencies where legally required.

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​10. How Long We Keep Your Information

​We only retain personal information for as long as reasonably necessary for business, legal, tax and record-keeping purposes.

When information is no longer required, it will be securely deleted.

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11. Keeping Your Information Secure

​We take appropriate technical and organisational measures to protect your personal information from:​

• unauthorised access;

• accidental loss;

• misuse;

• disclosure;

• alteration;

• destruction.

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12. Your Rights

​Under UK GDPR you have the right to:​

• request access to your personal information;

• request correction of inaccurate information;

• request deletion of your information where appropriate;

• restrict how we process your information;

• object to processing in certain circumstances;

• request transfer of your information where applicable;

• withdraw consent where consent is the legal basis for processing.​

Requests can be made by contacting us using the email address above.

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13. Complaints

​If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

​You also have the right to complain to the:

Information Commissioner's Office (ICO)

Website: https://www.ico.org.uk

Telephone: 0303 123 1113

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14. Third-Party Websites

​Our website may contain links to third-party websites.

​We are not responsible for the privacy practices or content of those websites.

​We encourage you to read their privacy policies before providing personal information.

 

15. Changes to this Policy

​We may update this Privacy Policy from time to time.

The latest version will always be available on our website.